Questions & Answers

Yes – all hardware being installed is backed with a warranty in the case of defects, the length of warranties for each product is noted in development proposals. Tenant caused damage is not covered via warranty and hardware replacement is handled in collaboration with your PM team at a pre-determined price.

The system has its own cellular connection for 24/7 connectivity, regardless of an available Wi-Fi connection. It is not reliant on a Wi-Fi connection to function in its entirety.

The daily benefits of this platform are just as great for your PM team as they are for your tenants. These features include the ability to move in/out tenants remotely, offer remote vendor access, and maintain oversight of your units remotely. They can also control and monitor the door lock, unit temperature & flood sensor status from their workstation.

Our experience & industry data show that a tenant smart home system of this caliber can lead to rent increases of 2-3% at the time of lease execution. More than 60% of prospective tenants want at least one smart home feature offered in their next home, and most are willing to pay a premium for it.

Less visits to the property from your PM team means less charges incurred for you as the property owner. Tenants & vendors can now be given access remotely, saving the PM team a trip in most cases. Cost savings during unit downtime via remote temperature control & property monitoring typically save unit owners $20-30/month as well.

The monthly servicing contract is a five-year initial term and begins at the time of the first unit installation in the development. The contract can renew for an additional two to five year term upon expiration of the initial contract via a renewal agreement.

The monthly servicing fee covers the cost of the gateway’s cellular connectivity, smartphone access for the tenants, the property management platform, 24/7 customer service, unlimited PM trainings & three onsite hardware support visits per month.

While doorbell cams are a popular feature, they are riddled with connectivity issues and increase risk exposure to the development owners (tenants using cameras to look into neighboring units, potential footage breaches, etc). Triton, like most of the multi fam industry, has decided to eliminate this feature from our offerings as the risks are outweigh the reward.

If damaged or non-working hardware is identified by a tenant or your PM, we will send a technician to replace & sync the new hardware. The cost for these replacements will be billed to the owner at the pre-determined price established in the servicing contract.

Triton integrates with the development superintendent to coordinate the hardware installation. We can work with your electricians for electrical work or bring in our own. Non-electrical work is done by our technicians and the unit is activated on your PM’s platform for oversight

Billing for all fully installed & activated units is grouped into one single monthly bill per property owner. A newly installed unit will enter the billing cycle on the first full calendar month of operation upon installation.

Upon the execution of a purchase agreement, Triton will invoice the first 50% of the hardware cost for unit(s) within 30 days of being installation ready. The remaining 50% will be billed upon completion of installation. If the units are being completed in phases, this process will continue thru each phase.

We have a 24/7 customer support line for tenants that need assistance with their smart home systems. If a situation requires a technician to be onsite to troubleshoot or replace hardware, the PM team will make us aware of this tenant request and we will send our technicians to the property.

Triton was started by multi family investors that understand the importance of value add items in new constriction developments. We have great systems in place to integrate well with construction, offer seamless installation & we work hand in hand with your PM team to deliver an a continued premium experience. We aim to deliver a product that offers a noticeable boost to your cap rate & occupancy.

Tenants want convenience & control features, PM’s want better technology & oversight abilities, owners want features that allow for higher yield & occupancy figures. Leveraging your infrastructure with technology at the time of construction positions your units for advantage over non equipped units on day one. Dollar for dollar in 2023, there is not a greater value add in multi family that offer value to the tenants, PM’s & owners like a tenant-centric smart home platform.